Privacy Policy

At COZYCOVE (“we,” “us,” or “our”), we are dedicated to protecting the privacy of individuals who interact with us. This Privacy Policy outlines how we collect, use, and share your personal information when you visit our website (cozycove.sg), make a purchase, or engage with our marketing and communications.

For the purposes of this policy, “Personal Information” refers to any information that identifies or relates to an identifiable individual. This does not include publicly available information, aggregated data, or other data excluded by applicable privacy laws.

What Personal Information We Collect

1. Identifiers and Contact Details

   • Name, email address, phone number, shipping and billing addresses, username, password, payment details (such as credit card information), and company name (if applicable).

2. Device and Browsing Information

   • Information about your device, such as your web browser, IP address, time zone, and cookies.
   • Data on how you navigate our website, including the pages you view, search terms, and referring sites.

3. Purchase Information

   • Records of your purchases, including the products you’ve ordered and their delivery details.

4. Marketing and Interaction Information

   • Responses to surveys, participation in giveaways or promotions, and any other information provided during interactions with us.

5. Social Media and Public Forums

   • Information you share on our social media platforms, through product reviews, or in community discussions.

How we collect your information

We collect your information through:

• Direct interactions (e.g., account creation, purchases, customer service).
• Cookies and similar technologies that track website activity.
• Publicly available sources and third-party services.

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.  
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. 

We and other third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our website, as well as report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site. 

For our websites and advertising, the following describes your options for managing the various types of cookies used by Trove Brands: 

• Necessary Cookies: Necessary cookies are required to enable the basic features of this site to function, such as providing secure login or using our services. Because necessary cookies are essential to operate our websites, there is no option to opt out of these cookies. 
• Analytics Cookies:  These cookies collect information that is used to help us understand how our websites are being used, how effective our marketing campaigns are, or to help us personalize our websites for you. Without them we cannot know what website content is most valued or how often visitors return to the site, making it difficult to improve the information we offer. 
• Advertisement Cookies: Advertisement cookies are used to show you ads that are more relevant to you. We may share this information with advertisers or use it to better understand your interests. For example, advertising cookies may be used to share data with advertisers so that the ads you see are more relevant to you, allow you to share certain pages with social networks, or allow you to post comments on our site. To learn more about these and other advertising networks and your ability to opt out of collection by certain third parties, please visit the opt-out pages of the Network Advertising Initiative and the Digital Advertising Alliance. 
• Functionality Cookies: Functionality cookies allow us to analyze your use of the site to evaluate and improve our performance. They may also be used to provide a better customer experience on this site. For example, remembering your login details and other information you have entered or choices you make, displaying more personal features, or providing us information about how our site is used. To learn more about how to control functionality cookies using your browser settings, please see www.aboutcookies.org. 

Why we use your information

We may use any of the Personal Information we collect about you for our legitimate interests when you place an order to: 

• Conduct checks to verify your identity 
• Provide you the products you requested 
• Communicate with you about your order 
• Fulfill your order 

• Process your payment information 
• Improve our customer service 
• Undertake internal analysis of customer patterns and behavior so we can understand what may be of interest to you and others 
• Maintain the quality and safety of our products 
• Comply with our tax and accounting obligations

• Detect fraud or other criminal activity  
• Comply with legal and regulatory obligations 
• Provide you our website content 

• Personalize your website experience to respond to your likely individual needs and interests 
• Improve our website based on the information and feedback we receive from you 
• Conduct market research about our current and potential customers, their interests, and the effectiveness of our marketing campaigns 
• Send you information by email about Trove Brands, new products, special offers, and similar marketing information 
• Send you updates to our policies and practices, such as updates to this Privacy Policy 

• Contact you via telephone to discuss our products and related offers with you 
• Display personalized ads to you  
• Combine information we collect about you with other public or private information sources in order to provide you with communications that may be relevant to you

• Send you information by email about Trove Brands, new products, special offers, and similar marketing information  
• Contact you via telephone to discuss our products and related offers with you 
• Display personalized ads to you  
• Combine information we collect about you with other public or private information sources in order to provide you with communications that may be relevant to you 
• Assess the effectiveness of our marketing and advertising campaigns 

We may also use the information we collect about you according to the consent you have given. 

If at any time you would like to unsubscribe from receiving future emails or other communications, we include unsubscribe instructions within each communication. 

When you place an order through one of our websites, we will maintain your order information for our records unless and until you ask us to delete this information.  All such requests to delete information may be limited as described in the “Retaining Your Information” section below. 

The information we collect about you may be combined with information from third-party sources. For example, your name, email address, and phone number may be combined with information about the company you work for that is obtained from professional networking sites and information service providers. Our processing of your Personal Information for marketing purposes outside of a consent requirement in law will be in our legitimate interest. Where required under applicable law, we will obtain your consent to the use of your Personal Information for marketing purposes. You can withdraw your consent or object to receiving further marketing information at any time as described in this policy.  

Protecting and retaining your information

We implement reasonable administrative, technical, and physical security controls designed to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, despite our efforts, no security controls are completely effective, and we cannot ensure or guarantee the absolute security of your Personal Information. 

Your Personal Information and data files are stored on our servers and the servers of our affiliated companies and companies we hire to provide services to us. We will retain your Personal Information for as long as necessary to provide you with the websites you use, services related to the products you order, as needed to comply with our legal obligations and legal rights including to prevent fraud or enforce our agreements, and for our internal business reasons such as maintenance of our archive and backup systems for a period after your use of our websites ends.  

Sharing personal information with third parties

In the preceding 12 months, we may have shared your Personal Information with: 

• Our affiliates within the Trove Brands group of companies 

• Service providers we use to help process your orders and deliver our products to you, such as payment service providers, warehouses, and delivery companies
• Analytics, marketing, advertising, and social media partners and providers, for the purpose of marketing products you might want 
• Other third parties we use to help us run our business, such as marketing agencies or website hosts 
• Third parties approved by you, including social media sites you choose to link your account to 
• Credit reporting agencies 
• Our insurers and brokers 

• Our business advisors, such as our tax advisors, legal advisors, and banks
   

These companies may store and deliver products, provide data or website hosting, conduct data analysis, process and collect payments, or send communications on our behalf. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use our sites. You can read more about how Google uses your Personal Information here: www.google.com/intl/en/policies/privacy/. 

We may also share your Personal Information: 

• When we are required or believe we are required to provide information in response to a subpoena, court order, applicable law, government statute, regulation, or other legal process 

• When we have a good faith belief that the disclosure is necessary in our legitimate interests to prevent or respond to fraud, defend our websites against attacks, or protect the property and security of Trove Brands, or the property and security of our customers and users 
• To the extent necessary to meet lawful requests by public authorities, including to meet national security or law enforcement requirements 
• If we merge with or are acquired by another company, we sell a website or business unit, or all or a substantial portion of our assets are acquired by another company, in which case your information may be one of the assets that is transferred or may be shared with the other company to evaluate the potential merger, acquisition, or sale 
• When you consent to the sharing
  

We may aggregate and anonymize Personal Information so that it will no longer be considered Personal Information. We may retain and share aggregated, anonymized information with partners, advertisers or other third parties without restriction.  

Please note that we do not alter our website data collection and use practices when we see a Do Not Track signal from your browser. 

Retaining your information

When you create an account with us, we keep personal information we collect or process on your behalf for as long as you are a current or potential customer. We delete certain personal information we collect or process about you when we no longer have a business reason to retain it. We keep your personal information even after you terminate your account or request information to be deleted in order to comply with business and legal requirements, such as to respond to any questions or comments you may have, to show that we treated you fairly, or to keep records as required by law. 

Where we collect or process personal information for marketing purposes or with your consent, we retain the information until you ask us to stop and for a short period thereafter (to allow us to implement your requests). We also keep a permanent record of the fact that you contacted us to make a request concerning your information so that we can respect your request in the future. 

Why we do not sell your personal information

We do not sell your Personal Information to third parties for money.

Categories of Personal Information We Disclosed for a Business Purpose 

In the past 12 months, we may have disclosed the following categories of personal information for a business purpose: 

• Identifiers 
• Internet activity information 

• Commercial information 
• Financial information 
• Professional and employment-related information 
• Education information 
• Inferences drawn from any of the information identified above to create a profile about you. 

Changes to your accounts

All registered users of our sites may make any changes to their information at any time by logging into the site and adjusting their profile information. 

Use of websites by minors

We do not knowingly collect any information from anyone under 13 years of age. Our website, products and services are directed to people who are at least 13 years old or older. 

Content form and links to other websites

Our websites may contain links to third-party websites or include content from such websites. Please note that we do not have control over the content of these pages, and cannot guarantee safety, security, or the appropriateness of such third-party websites content. We can therefore not be responsible for the protection and privacy of any information which you provide once leaving our site. 

In addition, when you see or interact with third-party buttons, tools, or content, or view one of our web pages containing them, some information from your browser may automatically be sent to the other company. Please be aware that these third-party services and websites are governed by their own privacy policies, and you should read that company’s privacy policy for more information regarding its use of that information.